Refund policy

Last Updated: October 3, 2026

At OakNest, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not satisfied with your purchase, we offer a 30-day free return and refund policy, subject to the terms outlined below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item should generally be:

In its original or substantially unchanged condition;
Unused or not materially altered beyond what is reasonably necessary to inspect the product;
Returned with any accessories, components, and original packaging where reasonably possible; and
Accompanied by proof of purchase or your order information.

To begin a return, please contact us at support@oaknest.space before sending your item back. Please include your order number, the item you wish to return, and the reason for your return.

Do not send a return to us without first contacting our customer support team. We will provide the appropriate return instructions.

Free Returns

Eligible returns requested within the 30-day return period are free of charge. Where a return shipment is required, OakNest will provide instructions regarding the applicable return method.

Please follow the return instructions supplied by our customer support team. Costs incurred through an unauthorized shipping method may not be reimbursed.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product is damaged, defective, or different from what you ordered, contact us at support@oaknest.space as soon as reasonably possible. Please provide your order number and, where appropriate, photographs showing the issue.

After reviewing the information provided, we will work with you toward an appropriate resolution, which may include a replacement, refund, or other remedy as required by applicable law.

Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.

Original shipping charges are not applicable to standard orders because OakNest provides free worldwide shipping.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible at support@oaknest.space.

We cannot guarantee that an order can be changed or cancelled after it has entered processing or shipment. If the order has already shipped, you may request an eligible return after receiving it.

Exceptions

Certain items may not be eligible for return where permitted by applicable law, including:

Items that have been materially damaged after delivery through misuse;
Products returned incomplete due to missing components attributable to the customer;
Personalized or custom-made products, where clearly identified as such before purchase; and
Items that cannot be returned for health, hygiene, or safety reasons after being opened, where applicable.

This policy does not limit any mandatory consumer rights available to you under applicable law.